Communication Assistant

UNICEF works in over 190 countries and territories to save children's lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, an advocate

How can you make a difference? 

The position reports to the Communication Officer and to the Fundraising Assistant, and will be oriented to assist in the implementation of different communication strategies in the digital channels of the Country Office, as well as the generation of content in them; articulating with the areas of programs and fundraising, thus collaborating in the promotion of the rights of children and adolescents through the participation and engagement of audiences and communities in the digital ecosystem.
The position will work under the close supervision of the Communication Officer, and integrally with the Communications, Programmes and PFP teams, in actions linked to digital communication strategies for campaigns; emergencies that require awareness-raising actions and mobilization of resources through digital channels; and events of the organization's work program.
 
Key functions, accountabilities and related duties/tasks:
Inter – area coordination and support

• Information gathering within the office, among the sections of Programmes, PFP, Communications to support the communications strategies and the donor fund raising plans in the digital scheme.

• The position will assist in the generation of content adapted to each of the digital channels of the office in order with the goals of the different areas.
Generation, and management of digital content:

• Assist in the planning and organization of the content calendar for digital channels based on the organization's Calendar of Activities.

• Assist in content's production including designed materials and videos of low complexity made with available tools.

• Assist in the generation of resources that collaborate in the dissemination of the rights of children and adolescents, encouraging the participation and engagement of communities in the digital ecosystem.

• Assist in the articulation with internal and external counterparts for the development of campaigns, audiovisual and interactive content.

• Monitoring of trends and reputational alerts through the use of social media tools, reporting them to the supervisor/s for timely action.

• Assist in the coverage of live events through the office's digital channels.

• Assist in managing a file of photographs, videos, and other digital content.

• Assist in the use of artificial intelligence tools to produce content, segment audiences, and optimize the performance of organic and paid content to achieve reach and engagement goals, and in engaging influencers in digital communication strategies.
Analysis and reporting of digital metrics:

• Capture, processing, and reporting of data and metrics of the office's digital channels, contributing to the elaboration of the Communication area indicators of the current Cooperation Program.

• Assist in the preparation of the Reporting results and metrics for Communication, Programs, and Fundraising campaigns.

• Detection of insights to improve the performance of digital channels and content.
Analysis and optimization of the institutional website and other campaign or action sites:

• Assist in planning the structure and layout of the website based on the Cooperation cycle.

• Regularly update the contents of the website

• Support to detection of site optimization opportunities within the operational possibilities of the system.

• Contributes to the analysis and reporting of specific metrics, detecting insights that help to create content with higher engagement.

• Optimization of the institutional website and management of specific channels of campaigns or actions; and management of digital tools for adolescent participation.
Administration of digital tools for adolescent participation:

• Assist in the implementation of initiatives and tools that promote adolescent participation on digital environments (U-Report, RapidPro, among others).

• Assist in the articulation with internal and external counterparts to generate initiatives where adolescents can express their opinions through online channels and/or surveys (U-Report).

• Provide inputs to the Analysis and reporting of metrics on adolescent participation through digital channels in the organization's initiatives.

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education:
  Completed secondary school. Tertiary/university studies in Communication/Journalism, Digital Marketing, or related social media careers will be an asset.
  
• Work Experience:
• At least 4 years of experience in communication and/or digital marketing, in particular in the use of tools and platforms such as Facebook, Instagram, Twitter, LinkedIn, TikTok, YouTube, etc.
  
  • Experience in using graphic design, photo editing, video editing, and AI tools to produce content.
  
  • Accredit at least 3 years of work experience in the implementation of digital strategies for agencies linked to human rights, civil society organizations and/or the United Nations System.
  
  • Experience in monitoring and digital data analysis.
  
• Language Requirements: 
  Superior written and verbal communication skills in Spanish are a must.  Fluency in English
  

"Available for internal staff only",

For every Child, you demonstrate...

UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information.

Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

[CO/ HQ specific: visa residence requirements: i.e.: UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.]

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

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