Junior Platform Operations Voice Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

What This Role Is All About
As a Voice Engineer in our Platform Operations team, you will play a key role in ensuring reliable, high-quality voice communications across our global omni-channel platform. You will work with VoIP technologies (SIP, SDP, RTP, SBC, CDRs) to monitor, troubleshoot, and optimize our voice services used by customers worldwide.

You will be part of a global team that supports Infobip's leadership in VoIP and voice communication by maintaining service stability, improving quality, and contributing to innovation and security. In this role, you will collaborate with internal and external stakeholders to resolve complex voice-related issues, enhance tools and systems, and continuously improve the end-user experience.

This is an excellent opportunity for an early-career engineer who is passionate about telecommunications and eager to grow in a high-impact, customer-centric technical role. You will be encouraged to continuously learn, attend development sessions, and stay current with evolving voice technologies and best practices.

What You'll Do

• Monitor, troubleshoot, and resolve technical issues related to voice calls and VoIP protocols (SIP, SDP, RTP).
• Handle support requests from global customers and internal teams, ensuring timely and high-quality resolution.
• Work with SIP trunks and SBC infrastructure to integrate, migrate, and maintain VoIP connections.
• Use call detail records (CDRs) and monitoring tools to analyze call quality, identify patterns, and drive improvements.
• Collaborate with cross-functional teams (e.g., Product, Engineering, Customer Success, Partners) to ensure seamless end-to-end voice experiences.
• Contribute to the enhancement of tools and systems used for monitoring, alerting, and troubleshooting VoIP services.
• Stay up to date with new voice technologies, standards, and best practices, and share knowledge within the team.

What Makes You a Strong Fit

• Advanced level of English, both spoken and written.
• Strong communication skills, with the ability to work effectively with technical and non-technical stakeholders.
• Proactive, detail-oriented mindset, with a strong sense of ownership in resolving issues.
• Solid analytical and problem-solving skills, including the ability to interpret technical data, logs, and CDRs.
• Intermediate level of Excel (e.g., using formulas, filters, and pivot tables to analyze data).
• Around 1 year of experience in the Telco or VoIP industry is a plus. Familiarity with SBC (Session Border Controller) architecture and general VoIP infrastructure is an advantage.

Why you'll love it here

• Financial rewards & recognition – A fair compensation aligned with your experience, the industry, and local market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements – A hybrid work model with 3 days in the office and 2 days working from home, combined with flexible working hours, because great ideas happen everywhere – and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) – As an Infobip employee, you'll have the opportunity to share in our company's success through stock options. -
• Work-life balance and well-being – Time off when you need it, special leave days for life's big moments, and a hybrid work setup adapted to local regulations.
• Career mobility – Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development – Learning never stops. Onboarding, mentorship, and training programs help you grow – no matter where you start.
• International mobility – Ready to take your career global? Explore short and long-term opportunities in our hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success – wherever you are.
When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world's leading companies and impact how they communicate with their users

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the "global" in globalization.

Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

Talk about a balanced lifestyle

Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents.
We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.