Customer Support Engineer

hace 2 semanas

Asunción, Asunción, Paraguay Ceragon Networks A tiempo completo ₲ 800.000 - ₲ 1.000.000 al año
Job Description

About Ceragon:

Ceragon

What you'll do:
  • Follow support process/cases through CRM system.
  • Work in a fully equipped lab environment to reproduce field issues and for self-training.
  • Analyze and debug system performance from collected data to identify point of failure.
  • Act proactively to prevent issues from happening by providing suggestions and advice to customer.
  • Support Ceragon engineers in the regions.
  • Handle most complex and difficult cases and deliver the solutions to customers.
  • Follow up product development/changes with close cooperation with Tier-3 expert team.
  • Direct interaction with Ceragon Certified customer's resources for higher complexity support requirements.
  • Document resolutions for reported issues for further training purposes through creating knowledge items.

Job Requirements

What are we looking for:
  • Bachelor's degree in Electronics, Communications, or Computer Engineering.
  • Proven experience with installation, configuration and advanced troubleshooting of Microwave and mmWave Wireless Experince.
  • Strong Ethernet/IP/networking knowledge.
  • Understanding packet switch network resiliency protocols, xSTP, G8032.
  • Understanding of synchronization principles and standards.
  • Multivendor telecom experience, NOC or operations.
  • Understanding radio link planning principles.
  • Experience with SNMP based NMS platform.
  • 2-3 years of experience with interfacing customers (support, presales).
  • Familiarity with millimeter-wave wireless systems (especially 60 & 80 GHz), link budgeting, antenna alignment, and propagation characteristics—ideally with Terragraph or similar mesh-based wireless technologies would be a plus.
  • Comfortable in English.
  • Excellent communication skills.
  • Open to work for flexible time zone coverage (Morning/Afternoon).
  • Open for on-call availability.

What we offer:
  • Hybrid work model: three days a week from the office, two days remotely.
  • Private health insurance: fully covered for the employee and their immediate family.
  • Vending machine credit: 200,000 PYG for use in the office vending machine.
  • On-site medical consultations: a general practitioner visits the office once a month, and a nutritionist is available twice a month.
  • Birthday leave: Employees get a day off on their birthday to celebrate.
  • Office location: República Argentina & Mariscal López, Torre de Las Americas building; we offer parking facilities.
  • …and last but not the least: the opportunity to grow your career in a friendly, dynamic, multinational environment

CV in English

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