Wholesale Account Assistant

Job Overview

The Wholesale Account Assistant will be responsible for nurturing retailer relationships, ensuring an exceptional wholesale partner experience, and supporting the growth of Scriveiner's B2B channels. This role bridges sales support, customer success, and merchandising, ensuring our retail partners receive a premium, seamless experience that reflects Scriveiner's luxury brand standards.

Key Responsibilities

• Retail Partner Management: Serve as the main contact for wholesale customers via Faire, email, and Scriveiner's wholesale portal. Provide timely, professional responses and build strong ongoing relationships.
• Order & Account Support: Manage and track wholesale orders, coordinate with the operations team for fulfillment updates, and ensure accuracy across platforms.
• Digital Merchandising: Maintain and update product listings, images, descriptions, and pricing across Faire and the wholesale portal.
• Account Retention & Growth: Encourage reorders and proactively identify opportunities to expand partnerships with existing retailers.
• CRM Management: Use Nutshell to record and track communications, update account status, and maintain accurate partner data.
• Project Coordination: Use Notion to manage wholesale projects, timelines, and cross-team tasks with marketing, inventory, and operations.
• Performance Tracking: Report on wholesale KPIs (sales volume, reorder rate, account activity, and response times) to the Wholesale Growth Manager.
• Campaign Support: Collaborate with marketing on wholesale-focused campaigns, product launches, and partner newsletters.
• Continuous Improvement: Identify bottlenecks in the wholesale process and recommend solutions for efficiency and partner satisfaction.

Qualifications

• 1–3 years of experience in wholesale, customer success, or eCommerce account management (B2B experience preferred).
• Familiarity with Faire or similar digital wholesale platforms.
• Experience using Shopify, CRM, and customer support tools (e.g., Gorgias, Zendesk, Freshdesk).
• Comfortable with Notion or similar project management tools.
• Solid understanding of wholesale operations, retail partnerships, and order workflows.
• Analytical mindset with the ability to interpret data and identify growth opportunities.

Technical Skills

• Proficient in Google Workspace (Sheets, Docs, Slides) or Microsoft Office Suite (Excel, Word).
• Skilled at managing CRM entries and tracking pipelines in Nutshell.
• Experienced with Shopify Admin, Faire dashboards, and wholesale portals.
• Basic familiarity with sales analytics, reporting, and performance dashboards.

Soft Skills

• Excellent written and verbal communication skills, especially for professional email correspondence.
• Highly organized with meticulous attention to detail.
• Customer-first mindset with a proactive, empathetic, and solution-oriented approach.
• Ability to multitask effectively and work independently in a fast-paced, remote environment.
• Collaborative, dependable, and comfortable working cross-functionally with marketing, operations, and leadership teams.
• Positive attitude, eagerness to learn, and commitment to delivering excellence.

• Opportunity within a company with a solid track record of performance
• Join a market leader within Ecommerce / Marketplaces
• Fantastic work culture