Collections Officer

Key Responsibilities

• Managing and monitoring delinquent mortgage/real estate loan accounts.
• Coordinating with borrowers to negotiate payment arrangements, restructuring, or settlement options.
• Preparing account assessments, collection strategies, and remedial action plans.
• Monitoring legal, foreclosure, and asset recovery activities in coordination with Legal and Collection units.
• Ensuring accurate account documentation, reportorial requirements, and status updates.
• Recommending appropriate recovery actions to maximize collections and minimize credit losses.
• Coordinating with external collection agencies, appraisers, and other service providers when necessary.
• Preparing management reports on account status, collections, recoveries, and remedial actions.

Preferred Qualifications

• Bachelor's degree in Business, Finance, Banking, Economics, or a related field.
• Background in collections, remedial management, credit review, loan recovery, or mortgage lending.
• Knowledge of real estate mortgage processing, foreclosure procedures, and credit risk management.
• Strong negotiation, analytical, and communication skills.
• Experience in banking or financial services is an advantage.