Account Manager

hace 2 semanas

Asunción, Asunción, Paraguay Project Growth A tiempo completo ₲ 900.000 - ₲ 1.200.000 al año


Location and Time:

Role Overview

Key Responsibilities
  • Client Relationship Management:
    • Serve as the primary point of contact for clients, ensuring their needs are met and their expectations are exceeded.
    • Build and maintain strong, long-term relationships with clients, understanding their business goals and offering tailored promotional solutions.
    • Act as a liaison between the client and internal teams, ensuring smooth communication and delivery of products.
  • Quoting and Estimating:
    • Provide accurate quotes and estimates based on client specifications and order requirements.
    • Work closely with clients to refine order details and ensure all needs are met, handling any adjustments or changes to the original order.
  • Client Satisfaction:
    • Ensure high levels of client satisfaction by delivering timely, effective solutions and maintaining excellent service throughout the client lifecycle.
    • Address any client issues or concerns promptly and professionally, turning potential challenges into opportunities for improvement.
  • Pipeline and Order Management:
    • Use HubSpot for tracking and managing client accounts, ensuring accurate and up-to-date records for all ongoing projects.
    • Coordinate and manage orders from initiation to completion, ensuring timely delivery and alignment with client expectations.
  • Collaboration & Communication:
    • Communicate effectively with the internal team to ensure all client needs are understood and executed properly.
    • Collaborate via Slack with other team members, providing updates and ensuring all internal stakeholders are aligned with client requirements.

Qualifications
  • Experience & Skills:
    • 2 years of experience in account management, client success, or sales, preferably in a B2B product-based or eCommerce environment.
    • Experience in the promotional products industry is highly advantageous.
    • Proficiency with HubSpot CRM for client and project management.
    • Familiarity with Slack for internal communication is required.
    • Knowledge of Commonsku is a plus, but not required.
  • Mindset & Attributes:
    • Highly personable, with strong communication and interpersonal skills.
    • Detail-oriented with a passion for providing excellent client service and managing multiple accounts simultaneously.
    • Strong problem-solving abilities and a proactive approach to client needs.
    • A passion for sustainability and a keen eye for quality and design.

What Success Looks Like
  • High levels of client satisfaction, leading to long-term relationships and repeat business.
  • Consistently meeting or exceeding client satisfaction KPIs.
  • Timely and accurate delivery of quotes, estimates, and orders.
  • Positive feedback from clients regarding the service provided and the quality of the products delivered.

Opportunity

Application Process
  • Fill in the application form
  • Record a video showcasing your skill sets

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