Administration & SLA Management Consultant

We improve lives

IDB Invest is the private sector arm of the IDB Group and an international financial institution committed to addressing the development needs of Latin America and the Caribbean. Our mission is to support sustainable enterprises and projects that deliver financial results while maximizing social and environmental impact in the region.

IDB Invest operates in 26 countries, structured across four geographic regions and three industry verticals: Infrastructure and Energy, Financial Intermediaries, and Corporates.

In support of a new transformative business model "Originate to Share" our shareholders recently approved a $3.5 billion capitalization. This will allow IDB Invest to significantly scale up its investments, nearly doubling annual financing from approximately $8 billion to $19 billion, and unlocking greater private sector participation to drive development and climate impact across the region.

About This Position
We are seeking an energetic, detail-driven consultant to join the Administration & SLA Management team. Under the Lead Officer's guidance, you will play a key role in strengthening our governance framework by supporting the review, consolidation, and continuous improvement of administrative manuals, procedures, and institutional guidelines. This work includes coordinating input from Legal, HR, Finance, and operational units to ensure accuracy, consistency, and alignment with organizational standards. You will also support the seamless execution and monitoring of day-to-day administration services as defined by our SLAs, ensuring efficient processes and on-time delivery.

You will work in the Controllership Division (CTR), part of the Finance and Administration Department. CTR oversees accounting and financial reporting, financial planning and budget, valuations, and administration and SLA management. It develops and implements high-quality controllership standards and sound policies that ensure IDB Invest's financial integrity, discipline, and long-term sustainability. CTR is also responsible for strengthening the governance, responsiveness, and accountability of the SLA framework and fostering coordination & synergies between IDB Invest and the IDB.

What you'll do

• Support the design, monitoring, and reporting of SLA performance metrics, ensuring alignment with service owners and business needs.
• Analyze data and benchmarking findings to inform refinements to SLA-related policies, SOPs, workflows, and governance tools.
• Review, update, and consolidate the administrative manual to ensure consistency with institutional standards and related policies.
• Coordinate consultations, validate inputs, and integrate feedback from Legal, HR, Finance, and operational units to deliver clear, coherent, and internally consistent manuals and technical documents.
• Identify gaps or risks in manuals, policies, or processes and recommend governance or procedural adjustments in coordination with the Administration and SLA Management Group Head.
• Maintain an effective governance structure for manuals, policies, and guidelines, ensuring version control, periodic updates, and alignment with institutional mandates.
• Develop or refine policies, standard operating procedures (SOPs), workflows, and internal protocols related to corporate support services.
• Develop structured mechanisms to capture the Voice of the Customer (VOC) and incorporate stakeholder feedback into policy updates, guidelines, and service-management standards.

What you'll need

• Education: Master's degree in business administration, law, finance, systems information, project management, or a related field required.
• Experience: Minimum of 5 years of relevant professional experience in project management, corporate support services, or related roles within financial, multilateral, or international organizations. Demonstrated ability to draft, structure, and communicate complex information through clear and accurate technical documents, policies, and operational guidelines and SOPs. Demonstrated experience in service management, governance, corporate support, and performance monitoring.
• Languages: Proficiency in Spanish and English, spoken and written, is required. Additional knowledge of French and Portuguese is preferable.

Requirements

• Citizenship: Must be eligible to work in Paraguay without the need for sponsorship.
• Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

Type of contract and duration

• National consultant Full-Time, 19 months (up to 48 months, if applicable).

What we offer

Benefits
The IDB Group provides benefits that respond to the different needs and moments of an employee's life. These benefits include:

• A competitive compensation package.
• Leaves and vacations: 2 days per month of contract + gender-neutral parental leave.
• Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance
• Savings plan: The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
• Hybrid and flexible work schedules
• Development support: We offer learning opportunities to boost your professional profile, such as seminars, 1:1 professional counseling, and much more.
• Health and well-being: Access to our Health Services Center that provides preventive care and health education for employees.

Our culture

At the IDB Group, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.

In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at

Our Human Resources Team reviews carefully every application.