Operations Coordinator

We are looking for a sharp, data-driven, and detail-oriented Operations Coordinator to support our ride-hailing operations in Paraguay, as part of the Fleets domain.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission

About the role

As an Operations Coordinator in the Fleets domain, you will play a critical role in strengthening and growing Bolt's network of fleet partners and vehicles. This position demands ownership, analytical sharpness, and execution discipline to ensure our fleet ecosystem is efficient, scalable, and sustainable.

You will work with data to uncover insights, design local strategies to improve vehicle availability and utilization, and foster strong relationships with fleet partners. Your work will directly impact supply reliability, partner satisfaction, and marketplace balance in Paraguay, while aligning with Bolt's broader mission to make cities for people, not cars.

Main tasks and responsibilities:

• Fleet Performance Management: Monitor and analyze key fleet metrics such as vehicle utilization, earnings, and availability to ensure marketplace efficiency.
• Partner Relations: Build and maintain strong relationships with fleet owners and managers, acting as their main point of contact and ensuring alignment with Bolt's standards and objectives.
• Process Improvement: Identify operational bottlenecks in fleet onboarding, maintenance, and performance; design and implement scalable solutions.
• Data Analytics: Use large datasets to detect trends, measure program impact, and propose strategic improvements in fleet supply and quality.
• Supply Growth: Develop and execute initiatives to attract and retain fleet partners and vehicles, improving supply reliability in key markets.
• Cross-Functional Collaboration: Work closely with Driver Operations, Legal, Product, and HQ stakeholders to align local strategies with global priorities.

About you:

• You have 1+ years of experience in operations, partner management, customer engagement, or strategy, ideally in tech, mobility, or consulting.
• You are highly analytical and comfortable working with datasets (Excel/Google Sheets as a must; SQL, BI tools like Looker/Tableau, or Python as a plus).
• You are a strong communicator with excellent negotiation and relationship-management skills in both Spanish and English.
• You are detail-oriented, structured, and reliable, with a strong sense of ownership.
• You are proactive in problem-solving and adapt quickly to change.
• You are motivated to make an impact in the mobility industry and help build a more efficient vehicle marketplace.

Experience is great, but we also look for drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

Why you'll love it here:

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

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