Insurance Enterprise Account Manager
hace 2 semanas
Our client is a fast-growing insurance technology company operating a modern digital marketplace designed to simplify the buying and selling of specialty insurance products, including Cyber, D&O, EPLI, and more. Their platform is used by large insurance brokers to streamline workflows, improve efficiency, and enhance the overall insurance placement process. Known for innovation and collaboration, the company works closely with brokers and carriers to continuously improve its technology and service offering.
Position OverviewWe are looking for a dedicated and dynamic Enterprise Account Manager to manage and strengthen day-to-day relationships with insurance brokers. This role is central to ensuring broker success, delivering exceptional service, and acting as a key bridge between customers and the internal technology team.
The ideal candidate is customer-focused, knowledgeable in specialty insurance, comfortable with technology, and proactive in identifying opportunities to improve the broker experience.
Key ResponsibilitiesBuild and maintain strong, long-term relationships with brokers to ensure satisfaction and retention
Conduct platform demos highlighting the value and functionality of the comparative rating technology
Lead the onboarding process for new brokers, ensuring a smooth and efficient setup
Facilitate broker-to-carrier provisioning and resolve issues in a timely manner
Work closely with brokers to understand daily workflows, challenges, and pain points
Collect, document, and synthesize broker feedback on new features and enhancements
Communicate actionable insights and feedback to the internal technology and product teams
Ensure all broker interactions align with company values and contribute to a positive team culture
Fluent written and spoken English
Minimum 5 years of experience in B2B insurance sales
Minimum 5 years of experience in customer service or account management
Strong understanding of insurance lines, brokers, and carriers
Solid knowledge of specialty insurance products (Cyber, D&O, EPLI, etc.)
Excellent communication and relationship-building skills
Ability to work independently in a fast-paced, remote environment
Proactive mindset with a strong sense of ownership and accountability
Comfortable adopting and learning new technology platforms
Early riser with a strong work ethic and commitment to client success
Fully remote role within Latin America
Opportunity to work with innovative, cutting-edge insurance technology
Collaborative and supportive team environment
Ongoing professional development and growth opportunities
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