Operations & Support Analyst (AI Startup – Remote LATAM / Bilingual)

hace 6 días

Asunción, Asunción, Paraguay Roverpass A tiempo completo $ 1.000 - $ 1.400
Operations & Support Analyst (AI Startup – Remote LATAM)About the Company

Our client is a small but fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.

As they scale, they're looking for a reliable and detail-oriented Operations & Support Analyst to manage client support tickets and keep daily operations running smoothly.

Position Summary

You'll handle client support tickets, assist internal teams with scheduling and documentation, and coordinate simple vendor and logistics tasks.
This is a hands-on role in a lean international team where adaptability, communication, and follow-through are key.

Key Responsibilities

Client Support & Ticket Management

  • Manage incoming support tickets and ensure timely, professional responses.

  • Escalate or coordinate ticket resolutions across technical and operations teams.

  • Track issues, update FAQs, and identify opportunities for automation.

Operational Support & Coordination

  • Execute recurring operational and administrative tasks.

  • Support scheduling, documentation, and cross-team coordination.

  • Maintain and update internal process documentation (Notion, Google Docs).

Vendor & Logistics Assistance

  • Assist with vendor communication, assessment, and onboarding.

  • Maintain records and documentation for vendor relationships.

Qualifications

Experience & Skills

  • 1–3 years of experience in operations, support, or administrative coordination.

  • Strong written and spoken English communication skills.

  • Excellent organizational and time-management abilities.

  • Experience using productivity tools (Google Workspace, Notion, Slack, Excel/Sheets).

  • Familiarity with support ticket systems (HubSpot, Intercom, Zendesk) is a plus.

  • Basic familiarity with AI tools (ChatGPT, Claude, Notion AI) or a strong interest in learning them.

Personal Attributes

  • Reliable and detail-oriented.

  • Comfortable working across multiple teams and priorities.

  • Curious about technology and automation.

  • Proactive, structured, and eager to grow in a fast-paced startup.

What We Offer

  • Payment in USD (monthly contractor basis).

  • Salary range: USD 1,000 – 1,400/month, depending on experience.

  • Schedule: Monday to Friday, with flexibility for LATAM time zones.

  • Paid time off and local holidays included.

  • 100% remote position with an international, collaborative team.

  • Purchase Support Analyst

    hace 2 semanas

    Asunción, Asunción, Paraguay Nestlé A tiempo completo ₲ 900.000 - ₲ 1.200.000 al año

    Position SnapshotNestlé Business Services LATAM | Asunción, Paraguay.Source to Pay/ Purchase Support AnalystAvailable Shift: Monday to Friday from 10:00 to 20:00Nestlé Business Services está buscando personas extraordinarias para unirse a nuestro equipo de clase mundial.En Paraguay tenemos dos unidades de Nestlé:Nestlé Paraguay es la unidad encargada...

  • AI Data Specialist

    hace 3 días

    Asunción, Asunción, Paraguay RWS TrainAI A tiempo completo $ 15.000 - $ 30.000 al año

    We are looking for AI Data Specialist to support the improvement of AI-generated content in English Job Type: Freelance Location: Remote in Paraguay Work Schedule: Part-time. Flexible, work whenever you want Start Date: Immediately Duration: Until the end of December 2025 (an extension is possible Rate: 7 USD/hour Help Shape the Future of AI Are you a...

  • AI Data Specialist

    hace 3 días

    Asunción, Asunción, Paraguay RWS Group A tiempo completo $ 22.400 - $ 28.800 al año

    We are looking for AI Data Specialist to support the improvement of AI-generated content in English.Job Type:FreelanceLocation:Remote inParaguayWork Schedule:Part-time. Flexible, work whenever you wantStart Date:ImmediatelyDuration:Until the end of December 2025 (an extension is possible)Rate:7 USD/hourHelp Shape the Future of AIAre you a student, recent...

  • AI Data Specialist

    hace 3 días

    Asunción, Asunción, Paraguay RWS TrainAI A tiempo completo ₲ 12.000 - ₲ 24.000 al año

    We are looking for AI Data Specialist to support the improvement of AI-generated content in English.Job Type: FreelanceLocation: Remote in ParaguayWork Schedule: Part-time. Flexible, work whenever you wantStart Date: ImmediatelyDuration: Until the end of December 2025 (an extension is possible)Rate: 7 USD/hourHelp Shape the Future of AIAre you a student,...

  • Flight Operations Specialist

    hace 2 semanas

    Asunción, Asunción, Paraguay Consorcio Aviation A tiempo completo ₲ 30.000 - ₲ 60.000 al año

    Consorcio Aviation (CAV) is a subsidiary of Consorcio Holding.Consorcio Holding operates in the following sectors: Aviation, Logistics, Tourism, CoWorking, Software Implementation, Real Estate, and Corporate Events.CAV Website:–The CAVFlight Operations Specialist (FOS)is an Entry Level position within Consorcio Aviation's International Flight Operations...

  • Total Service Quality Sr. Analyst

    hace 2 semanas

    Asunción, Asunción, Paraguay Nestlé A tiempo completo ₲ 900.000 - ₲ 1.200.000 al año

    Resumen de la Posición.Nestlé Business Services LATAM | Asunción, Paraguay.Integrated Marketing Services / Total Service Quality Sr. AnalystTurno Disponible: Lunes a Viernes de 08:00 a 18:00 hs.Nestlé Business Services está en la búsqueda de personas extraordinarias para unirse a nuestro equipo de clase mundial.En Paraguay, contamos con dos unidades de...

  • HR Global Mobility Sr Analyst

    hace 2 semanas

    Asunción, Asunción, Paraguay Nestlé A tiempo completo ₲ 30.000 - ₲ 60.000 al año

    Resumen de la Posición.Nestlé Business Services LATAM | Asunción, Paraguay.*HRBS - Human Resources Business Services / HRBS Global Mobility Sr. AnalystTurno Disponible: Lunes a Viernes de 08:00 a 18:00 hs.Advanced English is mandatory*Nestlé Business Services está en la búsqueda de personas extraordinarias para unirse a nuestro equipo de clase...

  • Executive Personal Assistant

    hace 1 semana

    Asunción, Asunción, Paraguay ANDY'K GROUP INTERNATIONAL LTD A tiempo completo ₲ 90.000 - ₲ 120.000 al año

    Executive / Personal Assistant (Part-time, Asunción, Paraguay)We are seeking a proactive and reliable Executive / Personal Assistant to support both business operations and daily activities in Asunción, Paraguay.This is a hybrid role – part executive, part personal – ideal for someone who enjoys dynamic tasks, adapts quickly, and is confident...

  • Customer Success Operations

    hace 3 días

    Asunción, Asunción, Paraguay Random Sounds A tiempo completo ₲ 30.000.000 - ₲ 60.000.000 al año

    ¿Qué buscamos?En este rol serás parte del equipo de Artists and Labels Relations.Participarás activamente en el Control de Calidad del contenido distribuido por nuestros clientes y los usuarios de nuestros clientes a través de nuestro CMS.Te encontrarás en comunicación con nuestros clientes y partners, para la resolución de problemas detectados en...

  • Email Marketing Specialist | 100 Remote | WorldWide

    hace 20 horas

    Asunción, Asunción, Paraguay Prometeo Talent A tiempo completo ₲ 60.000 - ₲ 120.000 al año

    At Prometeo Talent, we connect companies with outstanding technology and engineering talent .We're partnering with a fast-growing U.S. software startup that is transforming the construction-permitting process and scaling rapidly. We're seeking an Email Marketing Specialist to design and optimize data-driven campaigns that attract and convert qualified...